Rescuing a Website in Crisis – How We Transformed Bennetts Tax & BAS Service Online Presence

When Diane from Bennetts Tax & BAS Service reached out to us, she was at her wit’s end. After working with multiple offshore developers, she found herself stuck with an inconsistent, error-ridden website and mounting costs.

She was frustrated by the ongoing delays, timezone challenges, and constant requests for more money. What started as a simple website management request soon revealed a much deeper issue – and a major rescue mission was needed.

Uncovering the Problems

At Jenkins Digital, we always conduct a full website health check when onboarding a new client. As we plugged into Bennetts Tax & BAS Service’s hosting environment, we quickly realised something was seriously wrong:

Three separate WordPress installations were running on the same hosting account, causing performance issues.
Severe security risks were present, requiring immediate action.
Broken links and domain misconfigurations meant that visitors were literally being redirected to a completely different website.
No brand consistency – the homepage looked somewhat professional, but the rest of the site lacked uniformity, resulting in a poor user experience.

This wasn’t just a case of minor fixes; Diane’s website needed a complete rebuild to ensure stability, security, and a professional online presence.

The Solution – A Fresh Start

It was clear that ongoing maintenance alone wouldn’t cut it, and Diane needed action taken quickly to ensure that her business’s online presence and reputation were maintained. We wasted no time and got started on righting the ship.

Cleaning Up the Hosting Environment
- We backed up the existing live website and its contents to ensure we had a safety net, just in case we encountered any issues.
- The two unnecessary WordPress installations were removed, reducing the load on the hosting account and improving overall performance.
- We uplifted PHP to version 8.2 and enabled a range of WordPress-specific PHP features that had been disabled. This improved security, performance and functionality.
Building a Brand-New Website
- We created a fresh staging site and started from scratch.
- The new website design focused on clean, modern, and responsive elements to improve user experience.
- The content structure was optimised to ensure consistency across all pages, bringing in much of the existing imagery and branding assets.
Rapid Deployment
- Within the same day, we had a fully functional, professional, and secure website ready to go live.
- After presenting the redesign to Diane, she was thrilled and gave immediate approval to go live.
- The new site was launched that evening, solving a long-standing problem in record time.

The Results

The transformation of the Bennetts Tax & BAS Service website delivered immediate and measurable improvements:

Faster Load Times: With a streamlined setup and optimised design, page load speeds significantly improved, enhancing user experience.
Stronger Security: The site is now fully secured with robust protections in place, reducing vulnerability to cyber threats.
Improved User Experience: A consistent, modern design ensures visitors can easily find the information they need.
Zero Downtime Transition: The migration from the old, broken site to the new one was seamless, avoiding any service disruptions.

Why Jenkins Digital?

Diane’s experience highlights a growing issue in web development: offshore agencies promising the world but failing to deliver. Many business owners find themselves in a cycle of miscommunication, hidden fees, and subpar results.

At Jenkins Digital, we do things differently:

✅ Clear, upfront pricing – no hidden costs.

✅ Fast, transparent communication – no timezone frustrations.

✅ Quality, long-term solutions – we build sites that last.

Is Your Website Holding You Back?

If you’re struggling with an underperforming website, endless developer delays, or security risks, we can help. At Jenkins Digital, we specialise in rescuing and rebuilding websites to ensure they’re modern, fast, and secure.

Get in touch today to discuss how we can improve your business’s online presence.